In this Privacy Policy the terms, ‘we’ or ‘us’ is Tribes Digital Limited.
We are registered with the Information Commissioner’s Office under registration number ZB491834. Your privacy is important to us and we are committed to keeping your information secure and managing it in accordance with our legal responsibilities under applicable data protection laws. Please read this Privacy Statement carefully as it contains important information to help you understand how and why we process any personal information that you give to us.
What Information We Collect
We process personal information which you give us:
· To provide you with the digital solutions and services you have requested
· Whilst servicing your request through our website, in writing or over the phone
· If you request information or assistance from us
What personal information we process
We will process your personal details which includes your name, address, postcode, phone number and email address.
We collect credit card and payment information in order to process payment transactions using our third-party solution providers. We do not retain any customer credit card information.
Special Categories of Personal Data
Special categories of personal data include information about an individual’s health and other categories of personal information which are closely protected.
We do not generally process such information unless you have voluntarily provided this to us. For example, where you have advised us of a health issue, which could mean that you may be classed as a “vulnerable”. We will process sensitive information where you have voluntarily provided this information to us and have agreed that we can use this information to deliver services to you. Where possible we shall seek to minimise the collection and use of such special categories of personal data.
How we use your Information
We will use your information to provide you with the products and services you have requested.
How we process your Information
We will process your information in order to fulfil our contract with you, where we have a legitimate interest to do so, where we have your consent and where we permitted by law or to comply with applicable law and regulation.
Providing a service and internal processing
To offer you digital solutions and services you have requested Legal Basis: Legitimate interest to provide and manage the product and service. Where special categories of personal data are processed, these are necessary to assess your needs
To service and administer your requests Legal basis: Legitimate interests to provide and manage the service
To confirm, update and improve our customer records Legal basis: To comply with legal obligations in the Data Protection regulations
To process your payments. Legal basis: Legitimate interests to provide and manage the service
Relationship Management
To inform you of new products and services, where you have chosen to be made aware of this. Legal basis:
Consent. You are able to remove your consent at any time. You can do this through the “Contact Us” section below.
Training and development
Purpose: For training purposes and to improve our service to you. Legal basis: Legitimate interests to improve our services and develop our employees
Complying with Legal Obligations
Purpose: To prevent, investigate and prosecute crime, fraud and money laundering or if we are obliged to disclose information by reason of any law, regulation or court order. Legal basis: To comply with legal obligations.
Accounting and administrative purposes
Purpose: To fulfil our accounting, Taxation, VAT, PAYE, CGT, Inheritance tax, DACS pensions and NI obligations. Legal basis: To comply with legal obligations
Other
Purpose: To transfer information to any entity which may acquire rights in us. Legal basis: Legitimate interests for commercial interests
Purpose: For any other purpose to which you agree. Legal basis: With your consent.
How we retain your personal information
We will retain your personal information for 12 months after the conclusion of our contract with you.
How we share your information
We will share your personal information with our IT Developers, consultants, project managers and our IT solutions providers who will process your personal information on our behalf.
Information Security
We invest appropriate resources to protect your personal information, from loss, misuse, unauthorised access, modification or disclosure. However, no internet-based site can be 100% secure and we cannot be held responsible for unauthorised or unintended access that is beyond our control.
Updates
We will keep this Privacy Statement under review and make updates from time to time. Any minor changes to this Privacy Statement will be posted on this page and we will communicate any major changes to you.
Links
Where links are provided to other websites it should be noted that they are not and cannot be governed by our Privacy Statement. We cannot guarantee your privacy when you access other websites through any link provided on this website.
Your Rights
You have the right to request copies of your personal information within our custody and control and details of how we use that information. If you think any of the personal information we hold about you is inaccurate, you may also request it is corrected or erased. You also have a right, in certain circumstances, to object to our processing of your personal information, to require us to stop processing your personal information and/or to withdraw your agreement to processing based on ‘consent’, but this does not apply where we have other legal justifications to continue processing your data or an overriding legitimate interest.
In relation to all of these rights, please write to us at the address below.
Complaints Process
If you have a complaint about how we have handled your personal information you may contact us using the details below and we will investigate your complaint. You also have the right to complain to the Information Commissioner’s Office using any of the below contact methods:
Telephone: 0303 123 11113
Website: https://ico.org.uk/concerns/
Post: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
Contact Us
You can contact us by writing to us at:
Tribes Digital Ltd,
83 Duice Street,
Manchester,
M1 2JQ
Email: [email protected]
Telephone queries can be made to +44 (0) 161 806 1556
Last Updated: May 2023